Charmy Tea Company -Terms and Conditions .

1. Introduction

Welcome to Charmy Tea Company, where our passion lies in delivering an exquisite selection of premium tea and coffee. Our commitment is to offer quality, tradition,

and exceptional taste, ensuring every sip enriches your daily experience.

2. Ownership & Brand Affiliation

Charmy Tea is a brand owned and operated by Surya Coffee and Tea Traders. All references to Charmy Tea in this document include its parent company.

3. Membership & Account Activation

Users are free to create an account on our website, just like any other e-commerce platform.

The registration process requires only basic details—name, email, and phone number—for verification purposes.

We collect these details for the following reasons:

• User Verification & Security: Ensures genuine account creation, prevents fraud, and allows secure login.
• Order Processing & Communication: Helps in order confirmations, shipping updates, and customer support.
• Personalized Shopping Experience: Saves user preferences, order history, and addresses for seamless transactions.
• Legal & Compliance Requirements: Helps verify users and prevent unauthorized transactions.
• Customer Support & Dispute Resolution: Enables smooth communication for queries, returns, and order-related concerns.

While account creation is mandatory for purchasing our products, users are not required to make a purchase to register.

4. A Token of Appreciation

At Charmy Tea Company, we value the trust and loyalty of our customers. As a small token of our appreciation, we offer an optional rewards program that allows you to earn benefits when you share your favorite products with friends and family. Participation is entirely voluntary and is designed simply to enhance your experience with our premium offerings.

5. Customer Responsibilities

• Customers are encouraged to engage with our brand ethically and responsibly.
• Any attempt to misuse promotions or violate policies may result in account suspension.
• Participation in any offers or programs is voluntary.

6. Refund, Replacement & Cancellation Policy

• Due to the nature of our premium products, cancellations are not permitted once an order is confirmed.
• However, if a product is received in a damaged or defective condition, customers can request a replacement by contacting our customer service team.
• Customers must report any defective or damaged product within 48 hours of delivery, along with clear images as proof.
• The replacement process will be subject to verification and approval by our team.

7. Compliance & Policy Amendments

• All transactions and engagements must comply with applicable regulations.
• Charmy Tea Company reserves the right to update these terms as necessary.

8. Dispute Resolution

• Any concerns or disputes will be handled by our customer service team (call center) for quick resolution.
• Customers can contact our support team via phone or email to raise a dispute.
• Arbitration may be used as per company policies to ensure fair resolution.

9. Contact & Support

For any queries, support, or disputes, you can reach our customer service team through:

📞 Customer Support Helpline: 9110787203

📧 Email: [email protected]

🕒 Support Hours: [10am-5pm].