Shipping, Return, and Refund Policy for Charmy Tea Portal
1. Introduction
Welcome to Charmy Tea Portal! We strive to provide high-quality tea products with a seamless shopping experience. This policy outlines the shipping, return, and refund terms for all purchases made on our portal. By placing an order, you agree to the terms outlined below. Please review this policy carefully before making a purchase.
Shipping Policy
2. Shipping Locations
We currently ship products only within Andhra Pradesh and Telangana. If you wish to place an order from outside these regions, please contact our support team at 7989574530 or email [[email protected]] before proceeding with your purchase.
3. Order Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working business day.
- Processing times may be affected by peak seasons, holidays, or unforeseen circumstances.
4. Estimated Shipping & Delivery Time
- Standard Shipping: Orders are typically delivered within 12-15 business days after dispatch.
- Possible Delays: Delivery times may vary due to factors such as:
- Weather conditions
- Unforeseen logistical issues
- High demand periods (e.g., festivals, sales, or holidays)
- If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
5. Shipping Charges
- Shipping fees are calculated at checkout based on the delivery location and shipping method selected.
- Any additional shipping costs (if applicable) will be clearly mentioned before finalizing the order.
6. Tracking Information
- Once your order is dispatched, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor the status of your shipment through the courier’s website or by contacting our support team.
7. Delivery Issues
- If your package does not arrive within the expected time frame, please reach out to our customer support at 7989574530.
- If an order is undeliverable due to an incorrect address, additional shipping charges may apply for reshipment.
- In cases where the package is lost or damaged during transit, we will coordinate with the shipping carrier for resolution.
Return and Refund Policy
8. Eligibility for Returns and Refunds
We value customer satisfaction and accept returns and refunds under the following conditions:
- Customers must initiate a return request within 2 days of receiving the order.
- The item must be unused, unopened, and in its original packaging with all accompanying accessories.
- Return requests due to incorrect or defective items must include a photo or video as proof.
Non-Returnable Items:
- Opened or used tea products cannot be returned due to hygiene and safety reasons.
- Items purchased on final sale, clearance, or under special promotions may not be eligible for returns.
9. Return Process
To initiate a return, follow these steps:
- Contact our customer support team via phone at 7989574530 or email at [[email protected]] within the return window.
- Provide details about the product, order number, and reason for the return.
- If eligible, we will provide return shipping instructions.
- The product must be securely packed to avoid damage during transit.
- Return shipping costs:
- If the return is due to a defective, damaged, or incorrect product, we will cover the shipping costs.
- If the return is due to personal preference or change of mind, the customer is responsible for return shipping charges.
10. Refund Policy
- Once we receive the returned product, our team will inspect the item within 5 business days.
- If the return is approved, refunds will be processed / credit within 10-15 business days to the original payment method.
- Refund Exclusions:
- Shipping fees (if applicable) are non-refundable.
- Refunds will not be issued for items that are used, damaged, or not in their original condition.
11. Exchanges
We currently do not offer direct exchanges.
- If you receive a defective or incorrect product, we will replace it with the same item after verification. Once the exchange request is approved, the replacement item will be shipped within 12 business days. In some cases, delivery may take up to 15 business days, depending on the location and logistics.
12. Contact Information
For any queries related to shipping, returns, or refunds, feel free to reach out to us:
📞 Phone: 7989574530
📧 Email: [[email protected]]